Payment, Cancellation & Refund Policy

1. Payment Structure

• Small projects may require full payment before work begins.
• Larger projects may require a deposit, with milestone and final payments as set out in the quote or agreement.
• Monthly support plans are billed in advance for each billing period.
• Priority, rush, or emergency work may require advance payment.

2. Deposits

Deposits reserve time and resources for your project. To the extent permitted by law, a deposit may become non-refundable once work has begun.

3. Completed Work and Time

Completed work and time already performed are generally non-refundable, as they cannot be returned.

4. If We Make a Material Error

If VCK makes a material error in delivered work, please notify us promptly. Subject to applicable law, VCK should first receive a reasonable opportunity to correct or re-perform the affected work before refunds or other remedies are pursued.

5. Cancellations

Cancellation terms may differ by service and by your signed agreement. For monthly support plans, cancellation takes effect as set out in your agreement — typically at the end of the current prepaid billing period — and amounts already billed for the current period are not refunded unless required by law or stated in your agreement.

6. Third-Party Expenses

Third-party expenses and already-incurred costs on your behalf (for example, domains, software licences, stock assets, or subcontracted work already performed) are generally non-refundable.

7. Your Mandatory Rights

Nothing in this policy removes or limits any mandatory consumer rights you have under applicable law. Where those laws give you additional rights, they continue to apply.